Atlanta Convention and Visitors Bureau

Job Description

Position: Intern
Department: Technology
Exemption Status:   Non-Exempt
Position Reports to: VP, Technology & Facilities

General Description

The intern, technology role is designed to provide a hands-on learning experience in supporting technology systems within an organization. The internship provides the opportunity to work alongside experienced IT professionals, assisting with daily operations, participating in projects, and contributing to the improvement of end-user support services. The intern will gain practical skills in technology support, problem solving, and customer service.

Responsibilities (including, but are not limited to the following)

• Technical assistance
  • Support the maintenance and troubleshooting of IT systems, including hardware, software, and networks.
  • Assist with system upgrades and the roll-out of new applications, documenting processes and user feedback.
  • Participate in the setup and support of A/V equipment for meetings and company events.
• Project Participation
  • Collaborate on IT projects, providing support and gaining insights into project management and implementation.
  • Contribute to technology research and evaluation to support decision making on potential IT solutions.
• Support and Training
  • Help address technical queries from end-users, providing timely and effective assistance under supervision.
  • Participate in training sessions and workshops to enhance technical knowledge and support skills.
• Documentation and Reporting
  • Assist in creating and updating documentation for IT processes, user guides, and training materials.
  • Compile data and assist in preparing reports on system performance and support activities.

Knowledge & Skills

• Basic understanding of computer systems, networks, and software applications
• Strong desire to learn with a proactive approach to problem solving
• Good communication skills and the ability to work effectively in a team
• Attention to detail
• Commitment to delivering high-quality support
• Familiarity with common productivity software and an interest in technology trends

Core Competencies

• Strong oral and written communication skills
• Excellent interpersonal skills
• Detail-oriented and proactive
• Strong team player
• Strong organizational and time management skills

Education & Work Experience

• Currently pursuing certification or a college degree in computer science, information technology, or a related field.

Additional Information

• Work Hours: Monday – Thursday, 20 hours/week during normal, business hours for a up to 12 weeks – exact work schedule TBD
• Work Environment: Standard, temperature-controlled office environment with moderate office noise level
• Work Location: This is an on-site position located in the Atlanta office
• Physical Requirements: Light lifting to 10 lbs. Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Travel: 0%
• Academic credit: If intern wishes to receive academic credit for the internship, it will be the intern’s responsibility to make arrangements with their school.

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.

Join our team of professionals who are passionate about Atlanta. Candidates interested in applying for positions can send their resume with a cover letter to jobs@discoveratlanta.com.